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Return Policy

Thank you for shopping at Air Compressors Direct. We're here to ensure that your experience is perfect.

In some rare instances, you may need some help with a return. Don't worry! The following information will help you process your return:

No returned merchandise will be accepted without a Return Material Authorization (RMA). Please call our toll free number and speak with a customer solutions representative to obtain a RMA # and shipping instructions. We will credit you in the same manner as your original payment within 10 business days of receiving the returned item.

Unopened Merchandise
You may return any "unopened" products and accessories within 30 days of delivery for a full refund. Simply return the item to us, shipping prepaid & using the most convenient shipping method available to you. Some products include free shipping, so if you return one of these products our actual outbound shipping costs will be deducted from your return refund.

Opened Merchandise
"Opened" products and accessories can be returned within 30 days of delivery*, but will be subject to a 25% restocking fee to cover testing, cleaning and repackaging expenses. Simply return the item to us, shipping prepaid & using the most convenient shipping method available to you. Some products include free shipping, so if you return one of these products our actual outbound shipping costs will be deducted from your return refund. Opened returns must be in salable condition with original materials and packaging.

* Engine powered equipment cannot be returned once it has been gassed or oiled due to federal shipping regulations. If the product has been gassed or oiled, it needs to be taken to an authorized service center for repair which may be covered under warranty.

Factory Direct Items
These items are shipped to you directly from the manufacturer and may be returned with approval from the manufacturer. If approved, you may be responsible for round trip shipping costs, as some products include free shipping, yet the cost of shipping may be included in the retail price. You may also be responsible for a restocking fee of up to 25%.

Cancelled Orders
An order that has shipped cannot be cancelled. If you refuse an order which has already been shipped, you will be responsible for both the outbound and return shipping costs.

Built-to-Order Items
There are no returns allowed for products which have been specially built for you and shipped by the manufacturer. These items are not routinely stocked at our warehouse and therefore cannot be returned.

Installed Items
Once an item has been installed it cannot be returned. Any damage due to improper installation is the responsibility of you or your installer. A warranty claim can be made, but it is up to the discretion of the manufacturer if they will cover any costs associated with an incorrect installation.

Damaged Products
You must take the time to inspect the goods before you sign the delivery receipt from the carrier. If you sign the delivery receipt without inspecting the shipment you will be responsible for filing a freight claim and arranging for a repair or return of the damaged goods. Concealed damage claims must be reported immediately.

Suspect Damage
On occasion, the outer carton may look damaged, but the product inside the box is perfectly fine. If you suspect concealed damage, notate "Possible Freight Damage" on the delivery receipt while the driver is present. This way, if you discover later that the product is damaged, the remedy of a freight claim is less of a hassle.

Obvious Damage
Do not sign for damaged products. If your product arrives damaged, please (a) REFUSE DELIVERY and (b) Call Us Immediately so we can process the appropriate claims and coordinate an exchange for you.

Defective Products
We encourage you to test your product within 15 days of receipt so we can quickly remedy any mechanical problems. If you think your product is defective, don't worry.

In most cases, it's a simple issue that can be resolved over the phone. You are also welcome to contact the manufacturer's customer service departments. They have expert technicians standing by to help solve your issue. Please have your model number and serial number available for fastest service.

Engine-powered equipment cannot be returned once it has been gassed or oiled due to federal shipping regulations. If the product has been gassed or oiled, it needs to be taken to an authorized service center for repair which may be covered under warranty.

Technical Support
AirMan
(336) 724-0270

Apache Hose
(800) 553-5455

ARB
(866) 293-9078

Atlas Copco
866-546-3588

BadBoy Blasters
(330) 454-2699

BE
561-688-9246

BelAire
(877) 861-2722

Black & Decker
800-544-6986

C-Aire
800-762-2247

California Air Tools
866-409-4581 ext. 2

Campbell Hausfeld
888-441-8847

Campbell Hausfeld Commercial
(866) 226-2102

CEJN
1-847-263-7200

Chicago Pneumatic
(877) 861-2722

Coilhose Pneumatics
(732) 390-8480

Coleman Cable
(800) 323-9355

Coleman Powermate
(800) 445-1805

COOL
251-937-5900

Cyclone Manufacturing
269-782-9670

DeWalt
888-895-4549

Eagle
800-551-2406

EMAX
(866) 294-4153

Florida Pneumatic
(800) 356-3392

FS-Curtis
800-388-8370

Hitachi
(866) 775-9429

HULK
(866) 294-4153

Husky
1-888-434-8759

Industrial Air
(888) 895-4549

Industrial Air Contractor
888-895-8815

Ingersoll Rand
800-483-4981

Iron Horse
800-551-2406

Jenny
(888) 425-3669

JET Tools
(800) 274-6846

Legacy
(800) 645-8258

Magic Air
800.822.1602

Makita
(714) 522-8088

MAXair
800-551-2406

Maxus
(800) 543-6400

Mi-T-M
(800) 553-9053

Oasis Manufacturing
888-966-2747

Parker
1-800-272-7537

Porter Cable
888-848-5175

Powermate
(888) 895-4549

Professional Woodworker
800-348-5004

ProForce
(888) 895-4549

Pulsar
1-866-591-8921

Puma
(901) 744-7979

Quincy
251.937.5900

RapidAir
(800) 954-3310

Rockford
877-782-4111

Rolair
920-349-3281

Scepter
(800) 387-6018

Schrader
1-800-288-1804

Schulz
(770) 529-4731 x102

Senco
(800) 543-4596

SFA Companies Inc.
1-888-332-6419

Slime
(888) 457-5463

SMC
(800) 762-7621

Speedway
800-348-5004

SPRAYIT
866-409-4581 ext. 2

Steuby Manufacturing
636-394-2300

Sunex Tools
(800) 833-7869

Titan
800-526-5362

TruFuel
(866) 950-3835

Tsunami
1-800-782-5752

VIAIR
(949) 585-0011

Wagan
(800) 231-5806


Scheduling a Return
To return an item, please email us at service@aircompressorsdirect.com or call 1 (866) 437-8002 for the address to our Returns Center, which is different than what's posted on the box.

Products returned to the wrong address may be refused, delaying your credit, which typically takes 2-3 weeks to process.

Please "Contact Us" if you have additional questions.

Last Modified: September 7, 2016
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