I'd Buy It Again (1) Price (1) Durable (1) Quiet (1)
Packaging (1) Unreliable (1)
67% of respondents would recommend this product to a friend
John O. Tustin, CA
14 Helpful Votes
Air Compressors Direct delivered me a damaged air compressor and then did essentially nothing to help. I have to take them to small claims court over this.
John Does Not Recommend This Product
I checked your file, and must respectfully disagree. Our website and your invoice specifically advise customers to check for damage when their compressor is delivered, and to refuse a damaged shipment. You accepted the damaged shipment and noted the damage on the shipping paperwork.
Ingersoll Rand shipped the compressor on their freight contract- as we explained that means any issues need to be resolved by you, Ingersoll Rand, and the freight carrier. We advised you how to file the claim, and explained that it needed to be done promptly- that's all we are legally allowed to do in this situation.
The Better Business Bureau has reviewed this situation, and they have determined that we made a good faith and reasonable effort in an attempt to resolve this issue; and have closed the case as administratively resolved.
Bought the smaller, cheaper single stage Ingersoll Rand compressor. Was VERY dissappointed. That thing is not any better than the cheapest thing from Big Box Stores.
Bought this one 2 weeks after and hooked the two together and it is head an shoulders above the cheap one. Higher running pressure, much better quality. Ingersoll Rand needs to do away with the cheap one. They are only messing up their name...
Pros:Durable, Price, I'd Buy It Again
Phillip Recommends This Ingersoll Rand Product
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Kenneth B. Lucasville, OH
Lost & Found
I placed an order and paid with credit card. Shipment to arrive in 7-10 days. Two weeks later I called and was eventually told it was on a dock, someone would call me back. I had to call them again 2 days later and was told the shipping company had lost it, and I would have to place the order again. I asked for expedited shipping, but was told they don't do that. I finally received it about 4 or 5 weeks from the order date. Then 2 days later another one was delivered. We told them to take it back.
The compressor is working great.
I placed an order and paid with credit card. Shipment to arrive in 7-10 days. Two weeks later I called and was eventually told it was on a dock, someone would call me back. I had to call them again 2 days later and was told the shipping company had lost it, and I would have to place the order again. I asked for expedited shipping, but was told they don't do that. I finally received it about 4 or 5 weeks from the order date. Then 2 days later another one was delivered. We told them to take it... more
Kenneth Recommends This Ingersoll Rand Product
I am sorry there were problems getting your air compressor delivered to you- I'm glad the replacement arrived safely! We appreciate your business and apologize for any inconvenience.
For folks researching this unit, please note that our website says we expect this compressor to ship from Ingersoll Rand in 4 to 7 business days (Monday thru Friday, excluding holidays). That is not the same thing as expecting it to arrive in 7 days- we don't want you to be disappointed. Expedited delivery is not available on any orders that ship by semi-truck.
We were happy to help trace this shipment. Once the freight company said they couldn't locate the shipment we placed a no-charge replacement order on the customer's behalf and asked the shipper to return the original unit to Ingersoll Rand once they located it. The replacement unit was delivered on the 5th business day after it was ordered.
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