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Ingersoll Rand 2545K10-VP2 Two Stage Air Compressor Reviews & Ratings

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Ingersoll Rand 2545K10VP-200 Reviews
Overall Rating
Features
5/5
Quality
4/5
Performance
5/5
Value
4/5
Overall
4.0 out of 54.0 out of 54.0 out of 54.0 out of 54.0 out of 5
Pros
I'd Buy It Again (1)
High Quality (1)
Reliable (1)
Features (1)
Cons
Packaging (2)
Durability (1)
Low Quality (1)
50% of respondents would recommend this product to a friend
5 Reviews  Sort by 
 
Drew P.
Las Vegas, NV
Purchased from Air Compressors Direct
Purchased 4/11/16
Most Helpful Critical Review
REVIEWED
MAY.
09
2016
2 out of 52 out of 52 out of 52 out of 52 out of 5
Wrong Product Shipped & Super Poor Shipping
Ordered compressor due to an urgent need as our old compressor failed. Waited approximately 2-3 weeks for new compressor to arrive. When it did finally arrive it had shipping damage to the main copper fill line. Called to report damage. After having to take several more photos of all the serial numbers on the unit, I was informed that not only did i have shipping damage, but they had shipped me the wrong unit.

When I asked exactly what was wrong with the unit they would not tell me, only to... more
View Image
Cons: Low Quality, Packaging
Drew Does Not Recommend This Product
Steve, the Air Compressor Expert
Product Expert
Drew,
Our website says this unit ships from Ingersoll Rand in 7 to 14 business days (Monday thru Friday, excluding holidays). You placed your original order on 4/11, and the compressor shipped on 4/14, the 3rd business day after you placed your order- faster than promised. Your compressor was delivered on 4/20, 7 business days after you placed your order.

The confirmation email we sent to you, and our Return Policy ask that customers "Do not sign for damaged products. If your product arrives damaged, please (a) REFUSE DELIVERY and (b) Call Us Immediately so we can process the appropriate claims and coordinate an exchange for you." This is because shipping damage isn't part of the Factory Warranty on the unit, and we want to get a replacement sent out to you as soon as possible.

Ingersoll Rand overnighted the part you needed to you at their expense, even though they could have insisted on your filing a damage claim with Conway. I understand your frustration, but Ingersoll Rand has done what they could to help in the circumstances.

We appreciate your business, and apologize for any inconvenience.
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20
Chris G.
Rancho Cordova, CA
Purchased from Air Compressors Direct
Purchased 12/7/15
REVIEWED
MAR.
14
2017
4 out of 54 out of 54 out of 54 out of 54 out of 5
The Good And The Not-so Good
For the most part, I love this compressor. I bought it just over a year ago and it has been a work horse for me.

As I've seen in other reviews, there does seem to be a little lag in the delivery time from IR but 1 day seems like an eternity when your production is cut because of a lack of working equipment. The other bad thing is the tube from the Compressor head to the after-cooler was bent and damaged in shipping. As I thought this was only cosmetic and I needed to get up and running, I... more
Pros: Features, Reliable, High Quality, I'd Buy It Again
Cons: Packaging, Durability
Chris Recommends This Ingersoll Rand Product
Steve, the Air Compressor Expert
Product Expert
Chris,
I'm sorry you had a couple issues with your purchase. We say that this unit will ship from IR in 7 to 14 business days (that's Monday thru Friday, excluding holidays). You chose to send us a check which, as we explain on our Pay By Check page starts the countdown once we receive your check and it clears.

The check delay pushed your ship date into the Christmas holiday, when many manufacturers shut down for the week between Christmas & New Year's. We updated you about that, and emailed you with the tracking information once the IR folks returned.

There is a very short window to report shipping damage; typically about 10 days. That's why our invoices ask our customers to check and report any damage as soon as possible. Unfortunately that window has closed.

We appreciate your business, and apologize for any inconvenience.
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Chris's Experience With Air Compressors Direct
Web Site
5/5

Service
4/5

Shipping
4/5
"ACD was great. Very useful tools for shopping and education right on the website. I have bought over $3000. of equipment from here and will buy more as I need anything air related."
 more
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00
Chuck
Purchased from Air Compressors Direct
Purchased 4/22/13
Total Reviews
5 Reviews
Total Helpful Votes
15 Helpful Votes
REVIEWED
MAY.
14
2013
5 out of 55 out of 55 out of 55 out of 55 out of 5
Great Installation Kit
Great kit, I would recommend it.
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30
Chuck
Purchased from Air Compressors Direct
Purchased 4/22/13
Total Reviews
5 Reviews
Total Helpful Votes
15 Helpful Votes
REVIEWED
MAY.
14
2013
4 out of 54 out of 54 out of 54 out of 54 out of 5
Specification Update
We just went on-line today (5/14/13) with our new IR compressor and are very happy with it so far.

However, we do have one bone to pick with Air Compressors Direct. In the features listed for the Model # 2545K10-VP (Value Plus Package) we ordered, Air Compressors Direct lists that this model has " Low Oil Shut-off: Yes " and the unit came from the IR factory without a low oil level switch. Air Compressors Direct needs to correct their website to stop misleading their... more
Steve, the Air Compressor Expert
Product Expert
Chuck,
We have changed the Specs for this unit so that it matches the 230V & 460V listings for this part number. Back in September we did an item by item review with our Ingersoll Rand sales rep, and we all missed this- please accept our apologies for the oversight and any disappointment you've experienced.

We appreciate your business and thank you for letting us know!
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20
Chuck
Purchased from Air Compressors Direct
Purchased 4/22/13
Total Reviews
5 Reviews
Total Helpful Votes
15 Helpful Votes
REVIEWED
MAY.
14
2013
5 out of 55 out of 55 out of 55 out of 55 out of 5
On The Right Foot
A very convenient kit to get started out on the right foot with preventative maintainance.
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10
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