Ingersoll Rand 10-HP 120-Gallon Two-Stage Air Compressor (230V 3-Phase) Value Plus Package

The compressor arrived on time. However, the threads in the right side bung hole were damaged when assembled at the IR factory. I called AC Direct and Jeff told me he would call IR. Jeff sounded interested in helping me. Next day, no call back. I called him twice while being told twice he was on the phone and also re-emailed. Received call back later from Steve who was perplexed as to why I would expect him to get involved helping me since they only sold it to me -- He gave me IR's number with no advice as to who to speak to there.

The bottom line is even if AC Direct could not help, they could at least follow up with a call back, and could have suggested how to work with IR. If it was my company (I spent 33 years in the parts & distribution business), they would have at least done the leg-work to arrange communications with IR to help me address the problem.

Seems like just another internet sales company with a fancy web site and no interest in actually participating in fixing the regular issues that are part of selling product.

I was planning on ordering another dryer and two commercial backup generators through what I believe is a sister company. Will be looking elsewhere now.

The compressor arrived on time. However, the threads in the right side bung hole were damaged when assembled at the IR factory. I called AC Direct and Jeff told me he would call IR. Jeff sounded interested in helping me. Next day, no call back. I called him twice while being told twice he was on the phone and also re-emailed. Received call back later from Steve who was perplexed as to why I would expect him to get involved helping me since they only sold it to me -- He gave me IR's number with... more