80% of respondents would recommend this product to a friend
5 Reviews
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John A. Virginia Beach, VA
Most Helpful Positive Review
REVIEWED
DEC.
17
2016
With Help From Puma This Is A Great Unit
I tried to get help from ACD but was hung up on from their Steve. I contacted Puma direct and had all my questions answered. The Steve at Puma was the best, if you have questions on this unit I suggest don't waste your time with Steve from ACD, he talks down to you and can't be bothered with questions about needs. His response to me just before he hung up on my ear was "you should know yourself" if you bought this.
My first review was before I reached out to Puma direct, I think their support are second to none!
I tried to get help from ACD but was hung up on from their Steve. I contacted Puma direct and had all my questions answered. The Steve at Puma was the best, if you have questions on this unit I suggest don't waste your time with Steve from ACD, he talks down to you and can't be bothered with questions about needs. His response to me just before he hung up on my ear was "you should know yourself" if you bought this.
My first review was before I reached out to Puma direct, I think... more
Pros:Easy To Use, Quiet, Exceeded Expectations, High Quality
John Recommends This Puma Product
Product Expert
John,
I respectfully disagree with your review. When you contacted us asking for information to build a complete unit around around the DE07 we contacted Puma on your behalf. Our rep at Puma told us, and we emailed to you, that like most other companies, they do not provide that type of design assistance for their products.
Please realize that there are liability issues for both Puma and ACD around any kind of modification advice. I'm glad that when you contacted Puma directly the "other Steve" was able to give you the information you needed.
We provide thorough and polite customer service, and the only time we will prematurely terminate a call is if the customer uses profane or abusive language.
Will not work, called and talked to Steve weeks ago, never got a response, he said email to:
Support@pumaaircenter.com pictures of what I have but never heard back.
Pros:Need help
Cons:Difficult To Use, Unreliable, Bad Instructions
John Does Not Recommend This Product
Product Expert
John,
I will contact you through your account and catch up on your situation, then I will be happy to ask our Puma rep to step in on your behalf.
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