Ingersoll Rand 5-HP 60-Gallon Two-Stage Air Compressor (208V 3-Phase)

John,

I checked your file, and must respectfully disagree. Our website and your invoice specifically advise customers to check for damage when their compressor is delivered, and to refuse a damaged shipment. You accepted the damaged shipment and noted the damage on the shipping paperwork.

Ingersoll Rand shipped the compressor on their freight contract- as we explained that means any issues need to be resolved by you, Ingersoll Rand, and the freight carrier. We advised you how to file the claim, and explained that it needed to be done promptly- that's all we are legally allowed to do in this situation.

The Better Business Bureau has reviewed this situation, and they have determined that we made a good faith and reasonable effort in an attempt to resolve this issue; and have closed the case as administratively resolved.

Kenneth,

I am sorry there were problems getting your air compressor delivered to you- I'm glad the replacement arrived safely! We appreciate your business and apologize for any inconvenience.

For folks researching this unit, please note that our website says we expect this compressor to ship from Ingersoll Rand in 4 to 7 business days (Monday thru Friday, excluding holidays). That is not the same thing as expecting it to arrive in 7 days- we don't want you to be disappointed. Expedited delivery is not available on any orders that ship by semi-truck.

We were happy to help trace this shipment. Once the freight company said they couldn't locate the shipment we placed a no-charge replacement order on the customer's behalf and asked the shipper to return the original unit to Ingersoll Rand once they located it. The replacement unit was delivered on the 5th business day after it was ordered.